MANILA, Philippines – The Philippine National Police (PNP), on Monday, launched an enhanced complaint referral and monitoring system that aims to quickly address citizens’ complaints and concerns.
During the formal launching of the program at Camp Crame, PNP chief General Guillermo Eleazar said complaints received in the system will be considered urgent and will immediately be acted upon.
“Dito sa ating improved complaint referral system, bawat matatanggap na reklamo o hinaing ay ituturing na urgent. Dapat laging isaisip ng mga pulis na time is of the essence tuwing makatatanggap ng tawag o text mula sa ating mga kababayan,” Eleazar said.
“Once they received these concerns, they should immediately act and resolve the complaints. Kung dati may mga reklamong hindi napapansin, ngayon eh hindi na puwede iyon,” he added.
The public may file reports, complaints, or concerns that need immediate action with the PNP through its official hotlines at 0917 847 5757 (Globe) / 0919 160 1752 (Smart), email at e-sumbong@pnp.gov.ph, and social media accounts.
Through the enhanced complaint referral and monitoring system, Eleazar hopes to regain the community’s trust and confidence in the PNP by showing that its personnel can be fully depended on to serve and protect.
“Layunin nito na patatagin ang ugnayan ng publiko sa ating kapulisan. Kung makikita ng ating mga kababayan na kaagad nabibigyang-pansin at naaaksyunan ang kanilang mga reklamo, nasisiguro kong maibabalik ang kanilang kumpiyansa sa buong PNP,” he said.
“Kung mabilis ang pagresolba sa mga reklamo o kaso, natitiyak ko rin na mas magiging mapayapa at maayos ang ating mga komunidad,” he added.
The project is one of Eleazar’s priority programs when he assumed the post of Chief PNP last May 7.
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