A commuter booking a ride on Grab
MANILA, Philippines — Ride-hailing company Grab Philippines stressed that the company has not implemented any overcharging in its services.
According to Grab, their fare structure is based on the department order released by the Department of Transportation and Communications (DOTC).
Also, Grab said they informed the Land Transportation and Regulatory Board (LTFRB) regarding their fare scheme, maintaining that they did not implement any illegal fare calculation.
“Grab would like to set the record straight. We are not charging any illegal fares,” Grab PH legal counsel Atty. Miguel Aguila said.
Grab explained that the P2.00 per minute travel charge is a necessary step in helping their operators recover lost profits from Metro Manila’s traffic jams.
However, Grab admitted that they did not inform their customers regarding the fare scheme before it was implemented.
“There were no comms to the riders inside the app in the information card. We’ve updated that but when we raised to P2.00, it wasn’t included yet so hindi namin nailagay or na-icommunicate (we were not able to put it or communicate it ),” Grab country head Brian Cu said.
Apart from the fare overcharging issue, Grab defended itself against viral complaints about alleged difficulty in ride booking and higher fare collection.
As explained by Cu, soaring rates are inevitable because of the sharp rise in demand since the cessation of Uber operations.
“Demand went up sharply by 70 percent compared to a 40 percent increase in supply. Kulang pa rin ang (There are still not enough) cars to meet the demand,” the country head said.
Grab, however, assured that it is closely monitoring the performance of its drivers and promised to impose corresponding disciplinary action on anyone found taking advantage of riders and habitually cancelling booking requests.
LTFRB will continue investigation of said complaints against Grab on May 29. — Joan Nano | UNTV News & Rescue
The post Grab: no overcharged fares on rides appeared first on UNTV News.